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Contact Info

  • esaqa GmbH
  • Tiergartenstr. 13
  • 91247 Vorra, Germany
  • support@esaqa.com

Privacy Policy

Your personal data is processed by us only in accordance with the German data privacy law. The following passages describes the type and purpose of the use of the gathered personal data.

Contact Details:


If you are looking to contact the body that is responsible for the data privacy then please reach out to:


esaqa GmbH
Tiergartenstr. 13
91247 Vorra
Germany

Managing Director: Sascha Pfeiffer
Commercial Register: Nuremberg Registry Court HRB 37978
USt-IdNr.: DE333156173
E-mail: support@esaqa.com

Personal Data


Any data (IP-address, URL accessed, bytes transfered, ...) is only used to fulfill the service and without a legal basis or your explicit consent, not given to any third parties.

Esaqa.com collects personal-identifying information like for example the IP address while using the website, to ensure the service availability and to protect your account. esaqa GmbH may use that information for statistical analysis and may display this anonymized statistical analysis publicly or provide it to others.

Account holders in addition must specify some additional information during registration, like for example their e-mail address. That information is used to prevent service disruptions, to inform users about security relevant information and provide features like password reset or login.

What User Data We Collect


When you visit the website, we may collect the following data:


  • - Your IP address

  • - Your browser / OS and version

  • - Your language

  • - Date and time of the request

  • - Requested resource / website

  • - Transfered data

  • - Status code of the request

  • - Website who refered you

  • - Your contact information and e-mail address

  • - Data profile regarding your online behavior on our website


If you order a product or a service we collect in addition the following data:


  • - Name

  • - E-Mail

  • - Phone Number

  • - Address

  • - Payment information

Why We Collect Your Data


We are collecting your data for several reasons:


  • - To better understand your needs.

  • - To improve our services and products.

  • - To protect our system against attacks and fraud

  • - To market our products

Your rights


You have the followinng rights about your personal data:


  • - Right to be informed

  • - Right of access

  • - Right to rectification

  • - Right to erasure

  • - Right to restrict processing

  • - Right to data portability

  • - Right to object

  • - Rights related to automated decision making including profiling


You further have the right to make a complaint to the ICO or another supervisory authority

External Services


Services that we use and that store and handle your data:


Browser Storage

For technical reason (login, sessions, ...) we are using browser storage (e.g. cookies, local storage, ...), which stores data in your browser.


Mailgun

This website is using Mailgun as a service to handle all e-mail traffic, that includes registration e-mails, support e-mails and potential security notifications.


Freshdesk

This website uses Freshdesk to handle support requests. Whenever you are opening a new ticket, via e-mail or support form it will be processes by Freshdesk including all information that you may provide in the process (IP, e-mail address, all data of your support request, ...).


Cloudflare

Esaqa.com is hosed by Cloudflare and is using Cloudflare to protect it's server from DDoS attacks, offer reduced load times for users and decrease the general server load. Requests are handled by servers that are closest to the user. An overview of Cloudflare's data privacy commitment can be found here in Cloudflare's privacy policy



esaqa GmbH may update esaqa.com's privacy statement from time to time and we encourage everyone to check regularly. It has last been updated August 7th, 2020.

All products made in Germany with privacy in mind. Security oriented

Links

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Contact Info

  • esaqa GmbH
    Tiergartenstr. 13
    91247 Vorra
    Germany
  • support@esaqa.com
© 2020 esaqa GmbH. All rights reserved